Privacy Policy

1. Information We Collect

We collect several types of information from and about users of our website, including:

• Personal Information: Name, email address, phone number, shipping/billing address, and payment information.
• Account Information: Username, password, and other registration details.
• Transaction Information: Details about purchases you make through our platform.
• Usage Data: Information about how you interact with our website, products, and services.
• Device Information: IP address, browser type, operating system, and other technical details.

2. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Process and fulfill your orders and transactions
• Provide, maintain, and improve our services
• Communicate with you about your account, orders, and inquiries
• Send you promotional materials and updates (with your consent)
• Monitor and analyze usage and trends to improve user experience
• Detect, prevent, and address technical or security issues
• Comply with legal obligations and enforce our terms of service

3. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party companies that help us operate our business (e.g., payment processors, shipping carriers).
• Business Transfers: In connection with any merger, sale of company assets, or acquisition.
• Legal Requirements: When required by law or to protect our rights and safety.

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have the right to:

• Access, update, or delete your account information
• Opt-out of marketing communications
• Request a copy of your personal data
• Withdraw consent where applicable
• Lodge a complaint with a data protection authority

To exercise these rights, please contact us using the information provided below.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us understand how you interact with our site and improve its functionality.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly (e.g., login functionality, shopping cart).
• Performance Cookies: Help us understand how visitors use our website (e.g., Google Analytics).
• Functional Cookies: Enable enhanced functionality and personalization.
• Targeting/Advertising Cookies: Used to deliver relevant ads and track ad performance.

Managing Your Cookie Preferences

You can control and manage cookies in your browser settings. Most browsers allow you to:

• View the cookies stored on your device
• Delete specific cookies or all cookies
• Block all cookies or third-party cookies
• Set preferences for different websites

Please note that disabling certain cookies may affect the functionality of our website. For more information about cookies and how to manage them, visit allaboutcookies.org.

7. Website Accessibility

ShopSmartSA is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Accessibility Features

• Keyboard navigation support
• Screen reader compatibility
• Alternative text for images
• Adjustable text size and contrast options
• Responsive design for various devices and screen sizes

Feedback and Assistance

We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please contact us at accessibility@isoko.com.

Standards Compliance

We strive to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards to ensure our website is accessible to the widest possible audience.

8. Children's Privacy

Our service is not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.